Privacy Policy

Last Updated: July 1, 2024

This Privacy Policy explains how ZaSpa (“ZaSpa,” “we,” “us,” or “our”) collects, uses, and protects personal information in connection with:

Our websites and landing pages, including zaspa.com and any related booking or registration pages.

Our mobile med spa services, including at-home aesthetic treatments such as neurotoxins (“tox/Botox”), dermal fillers, and related skincare products

Our SMS/text, email, and other communication programs (including A2P messaging through Go High Level or similar platforms).

This landing page supplements the full Privacy Policy/Terms and Conditions posted on zaspa.com. If there is any conflict, the version on zaspa.com controls.

1. Who We Are

ZaSpa is a luxury mobile med spa based in Arizona’s East Valley, providing at-home cosmetic injectable treatments (including tox/Botox and dermal fillers) and medical-grade skincare.

Controller / Business Name: ZaSpa
Website: https://zaspa.com
Phone: (480) 903-7592
Email: [email protected]

2. Information We Collect

Depending on how you interact with us (online, via forms, SMS, or during treatment), we may collect:

a. Contact & Identification Information

Name

Email address

Mobile phone number

Postal code or general location

Preferred communication methods

b. Booking & Service Information

Appointment date, time, and location (home/office/event)

Services requested (e.g., tox/Botox, dermal fillers, skincare products)

Notes related to your aesthetic goals and treatment plan

c. Medical & Health Intake Information

To provide safe aesthetic treatments and comply with medical/clinical standards, we may collect information you provide in intake and consent forms, including:

Medical history and relevant conditions

Current medications and supplements

Allergies and prior adverse reactions

Prior aesthetic treatments and procedures

Pregnancy or breastfeeding status when applicable

d. Treatment Records & Photos

Treatment details (areas treated, products used, dosage, dates)

Before-and-after or progress photos you consent to share with us

Internal notes to monitor outcomes and safety

e. Payment & Transaction Information

Services purchased and amounts charged

Limited billing details (e.g., last 4 digits of card, transaction ID)

We typically use third-party payment processors and do not store full payment card numbers on our own servers.

f. Technical & Usage Data

When you visit our websites or landing pages, we and our service providers may automatically collect:

IP address

Device and browser type

Pages visited, time on site, and referring URLs

Form submission metadata (time, source, status)

This may be collected via cookies, pixels, or similar technologies.

3. How We Use Your Information

We use the information described above to:

a. Provide Clinical & Aesthetic Services

Schedule and manage appointments

Review medical history to determine treatment eligibility and safety

Deliver mobile med spa services (tox/Botox, fillers, skincare support) at your home, office, or event

Maintain treatment records and photos for follow-up, safety, and quality of care

b. Manage Bookings, Orders & Payments

Confirm bookings and send appointment reminders

Process payments for treatments and skincare products

Send receipts and limited post-treatment follow-ups

c. Communicate With You (SMS, Email, Phone)

Send appointment confirmations, reminders, and updates

Respond to questions, reschedule requests, and customer service inquiries

Provide post-care information and check-ins

Send marketing or promotional messages when you opt in (e.g., new client specials, skincare offers, holiday promos)

For SMS/text messaging:

You may receive messages related to appointments, follow-ups, and limited promotional offers.

Message frequency varies; message and data rates may apply.

You can opt out at any time by replying STOP to a message. Reply HELP for help.

d. Operate, Improve & Protect Our Business

Analyze website/landing page performance and campaign results

Improve user experience and refine offers

Detect, prevent, and address fraud, abuse, or security incidents

Comply with legal, regulatory, and clinical documentation requirements

4. Legal Bases (Where Applicable)

Where relevant privacy laws apply, we rely on one or more of the following legal bases:

Consent – when you opt in to SMS, email, or marketing communications or voluntarily submit medical intake information and photos.

Performance of a contract – to book appointments, provide treatments, and process payments.

Legitimate interests – to secure our services, improve operations, and maintain business records, when those interests are not overridden by your rights.

Legal obligations – to meet applicable medical, tax, accounting, and regulatory requirements.

5. How We Share Your Information

We do not sell your personal information.

We may share information with:

Service providers & vendors, including:

Go High Level and similar CRM/marketing platforms used for forms, SMS, and email campaigns

SMS aggregators and telecom carriers used to deliver A2P text messages

Secure payment processors and bookkeeping/accounting tools

Website hosting, analytics, and security providers

Clinical and professional advisors (e.g., legal, compliance, or medical consultants) as needed

Government authorities or regulators where required by law, subpoena, or to protect the rights, safety, or property of ZaSpa, our clients, or the public

These third parties are allowed to use your information only to perform services on our behalf or to comply with applicable laws.

6. Cookies, Pixels & Tracking Technologies

Our websites and landing pages may use:

Cookies and local storage

Analytics tools

Advertising pixels (such as Meta/Facebook pixel)

These tools help us:

Understand how visitors use our site and landing pages

Track conversions (e.g., form submissions, bookings)

Measure effectiveness of ads and promotions

Improve site performance and content

You can typically control cookies through your browser settings. If you disable certain cookies, some features may not function properly.

7. Data Retention

We retain personal information only as long as reasonably necessary to:

Provide requested services and maintain treatment records

Manage bookings, payments, and financial records

Comply with medical, legal, and regulatory obligations

Resolve disputes and enforce our agreements

Medical/treatment records may need to be retained for longer periods under applicable professional and regulatory standards. When data is no longer needed, we will delete it or de-identify it, subject to legal requirements.

8. Your Choices & Rights

Depending on your location and applicable law, you may have rights to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your data, subject to legal and medical record retention obligations

Restrict or object to certain forms of processing

Withdraw consent to marketing communications at any time

To make a privacy request, contact us at [email protected] or (480) 903-7592.

Marketing/SMS Opt-Outs:

SMS/text: reply STOP to any ZaSpa message

Email: use the unsubscribe link (where available) or email us directly with your request

Please note that even if you opt out of marketing messages, we may still send you transactional or service messages (such as appointment reminders or legally required notices).

9. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Services for Adults

ZaSpa’s aesthetic services are intended for adults 18 years and older. We do not knowingly collect personal information from children under 13. If you believe a minor has provided us with personal information, please contact us so we can delete it where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our websites, landing pages, or services after any changes are posted signifies your acceptance of the updated Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

ZaSpa
Phone: (480) 903-7592
Email: [email protected]
Website: https://zaspa.com